Privacy Policy

At Radiant Kitchen Appliances, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

• Personal Information: Name, phone number, email address, delivery address, and payment details (M-Pesa or bank transfer).
• Order Information: Products purchased, invoice number, transaction history.
• Website Data: IP address, browser type, device information, and pages visited through cookies.
• Communication Data: Messages, inquiries, and support requests sent via email, WhatsApp, or contact forms.

2. How We Use Your Information

Your information is used to:

• Process and deliver orders.
• Provide customer service, installation, and after-sales support.
• Send order confirmations, invoices, and delivery updates.
• Improve our website, services, and user experience.
• Send promotions or updates (only if you subscribe — you can unsubscribe anytime).

3. Sharing of Information

We do not sell or trade your personal data. We may share it only with:

• Trusted delivery and courier partners (for shipping orders).
• Payment processors (M-Pesa, banks) to complete transactions.
• Service technicians for installation or repairs (only when necessary).
• Law enforcement if required by law.

4. Data Protection

We use secure systems to protect your data from loss, theft, or unauthorized access. Payment details are not stored by us and are processed securely through trusted third parties.

5. Cookies

Our website uses cookies to improve browsing, remember cart items, and analyze website traffic. You can disable cookies in your browser, but some website functions may not work properly.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Update or correct inaccurate information.
• Request deletion of your data (if no pending legal or financial matters).
• Opt out of marketing emails or messages.

7. Data Retention

We keep your information only as long as necessary for legal, warranty, or business reasons. Once no longer needed, it is safely deleted or anonymized.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content on those websites.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, reach us at:

Email: info@radiantkitchenappliances.com
Phone / WhatsApp: 0708 732 715